Below are answers to the questions we hear most often about our assortment and policies. If you don’t see what you need, reach out to us at [email protected] or +1 514 892 3490.
Ordering and processing
Most orders are prepared for shipment within 1–3 business days. Processing times may vary slightly during peak periods or for large orders; product pages sometimes indicate specific handling notes.
Product care and compatibility
Care instructions and compatibility details (for example, whether lids fit a given baking dish) are listed on each product’s page when available. When a listing lacks a detail you need, contact us and we’ll look up or confirm the specification.
Returns, refunds and damaged goods
Returns are accepted within 30 days of delivery. Return shipping is handled by the store and refunds are processed after we receive and inspect the returned item. For complete return steps, visit our Refund & Returns Policy page or contact [email protected].
Need a specific answer?
Email [email protected] or call +1 514 892 3490 with the details relevant to your question.